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Today, I’m thrilled to welcome back my friend, leadership strategist, and powerhouse of positivity — Neen James (https://neenjames.com/) — to the show!
If you haven’t seen the YouTube version yet, go and watch it. Neen radiates light, energy, and fun — she’s truly a walking champagne moment.
Fun links:
Discover Your Luxury Mindset Self-Assessment (https://survey.alchemer.com/s3/7716610/Neen-James-Assessment-2024)
Luxury Is A Mindset (https://luxuryisamindset.com/)
Neen James Luxury Mindset Research Executive Summary (https://neenjames.com/wp-content/uploads/2022/11/Neen-James-Executive-Summary.FINAL_.pdf)
You might remember Neen from her earlier book Attention Pays. She’s since continued her global journey speaking with C-suite leaders and luxury brands, helping them elevate their communication and connection. Now, she’s back with a brand new book: Exceptional Experiences — and this one is all about how to create moments that make people feel seen, heard, and valued.
We chat about:
• 🥂 What Taylor Swift gets right about treating your energy as a luxury
• 🌟 Why true luxury isn’t about expensive things — it’s about connection and attention
• 💬 How to use “luxury language” to elevate your communication (and what words sound cheap vs. expensive!)
• 🕯️ How facilitators and leaders can engage all five senses to create memorable experiences
• 💗 The importance of champagne moments — those tiny, joyful touches that make ordinary experiences extraordinary
• 🌏 Why the world needs more optimism and how not to dim your light — even when it feels too bright
• 🎁 How personalization, customization, and fascination create magic in any client or workshop experience
Neen also shares some behind-the-scenes examples from world-class luxury brands (think Four Seasons and Ritz-Carlton) and how we can bring that same level of care and intentionality into our own work — even in small, everyday ways.
If you’re a facilitator, coach, consultant, or anyone who cares about the experience you create for others — this conversation is pure gold.
👉 Learn more about Neen and her new book: neenjames.com
👉 Explore her Luxury Mindset research and download her Luxury Language Dictionary at luxuryisamindset.com
If you're nodding along to today's First Time Facilitator episode, you're going to love my written companion: Work Fame — a weekly Spublication designed to help you stand out in your work, build your reputation, and get the opportunities others don’t.
📝 Subscribe for free at work.fa.me (https://workfa.me)
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